Privacy Policy

Last updated: 25 October 2026

This Privacy Policy explains how Good Noura (“we”, “us”, “our”) collects, uses and protects your personal information when you visit our website (the “Site”) or buy from us.

1. Information We Collect

Information you give us:

• Name, phone number, email address and delivery address when you place an order or create an account
• Payment details, which are processed securely by our payment providers. We do not store full card details.
• Messages you send us through the contact form, email, WhatsApp or social media
• Your email address if you subscribe to our newsletter

Information collected automatically:

• Device and browser information, IP address and approximate location
• Pages viewed, products browsed and how you use the Site
• Cookies and similar technologies (see Section 5)

2. How We Use Your Information

• To process, confirm and deliver your orders
• To contact you about your order, delivery or a query you raised
• To provide customer support and handle returns or complaints
• To send newsletters and offers, only if you have opted in
• To improve our Site, products and service
• To prevent fraud and keep the Site secure
• To meet our legal and tax obligations

3. How We Share Your Information

We do not sell your personal information. We only share it with trusted parties who help us run our business:

• Shopify, which hosts our store and processes order data
• Payment providers that process your payment
• Courier and delivery partners that deliver your order
• Marketing and analytics tools (for example Google and Meta) to understand Site usage and show relevant ads
• Authorities, where required by law

4. Data Security

We use reasonable technical and organisational measures to protect your information. Our store runs on Shopify, which uses encrypted (SSL) connections. No online system is 100% secure, but we work to keep your data safe.

5. Cookies

Our Site uses cookies to keep your cart working, remember your preferences and understand how visitors use the Site. You can block or delete cookies in your browser settings, but some parts of the Site may not work properly without them.

6. Your Rights

You can contact us at any time to:

• Ask what personal information we hold about you
• Correct inaccurate information
• Ask us to delete your information, unless we need to keep it for legal or order reasons
• Unsubscribe from marketing emails using the link in any email

7. Data Retention

We keep order information for as long as needed to fulfil orders and meet legal, tax and accounting requirements. Other information is kept only as long as it is useful for the purposes above.

8. Children

Our Site is not intended for children under 13, and we do not knowingly collect their personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be on this page, with the “Last updated” date at the top.

10. Contact Us

For any questions about this Privacy Policy or your personal information, contact us:

• Email: goodnoura@gmail.com
• Phone / WhatsApp: 0300 9260476
• Address: [full business address], Karachi, Pakistan