Terms and Conditions

Last updated: 25 October 2026

Welcome to Good Noura. By using our website (the “Site”) or placing an order, you agree to these Terms and Conditions. Please read them carefully.

1. About Us

The Site is operated by Good Noura, [registered business name if different], based in Karachi, Pakistan.

2. Products

• We make every effort to show our products accurately. Colours and packaging may vary slightly from images.
• Our products contain peanuts and/or tree nuts (almonds, cashews) and are made in an environment that handles nuts. Please check labels if you have an allergy.
• Natural oil separation is normal in our nut butters. Simply stir before use.
• Product weights are net weights as shown on the label.

3. Prices

• All prices are in Pakistani Rupees (PKR) and include applicable taxes unless stated otherwise.
• Delivery charges, if any, are shown at checkout before you pay.
• We may change prices at any time. The price you pay is the price shown when you place your order.
• If a product is listed at an incorrect price by mistake, we may cancel the order and refund any payment.

4. Orders

• Placing an order is an offer to buy. Your order is accepted when we confirm it by email, SMS or WhatsApp.
• We may refuse or cancel an order if a product is out of stock, the delivery address cannot be reached, or we suspect fraud. You will receive a full refund for any payment made.
• For cash on delivery orders, we may call you to confirm before dispatch.

5. Payment

We accept [Cash on Delivery / debit and credit cards / bank transfer / JazzCash / Easypaisa]. Online payments are processed securely by our payment partners.

6. Delivery

• We deliver across Pakistan through our courier partners.
• Estimated delivery time: [2–3] working days in Karachi and [3–5] working days in other cities.
• Delivery times are estimates and may be affected by public holidays, weather or courier delays.
• Please check your parcel on delivery. If the outer packaging is damaged, note it with the rider and contact us.

7. Returns, Replacements and Refunds

Because our products are food items, we cannot accept returns of opened jars for change of mind. We will replace or refund your order if:

• You received a damaged, leaking or broken jar
• You received the wrong product
• The product is expired or has a quality issue

Contact us within [48 hours] of delivery with your order number and a photo of the product. Approved refunds are made to your original payment method, or by bank transfer for cash on delivery orders, within [7–10] working days.

8. Storage and Use

Store jars in a cool, dry place away from direct sunlight, and always use a clean, dry spoon. Best enjoyed within [30] days of opening. Our products are food, not medicine, and are not intended to diagnose, treat or cure any condition.

9. Promotions and Discount Codes

Discount codes and bundle offers are subject to their stated conditions and expiry dates. Unless stated otherwise, only one code can be used per order, and codes cannot be exchanged for cash.

10. Intellectual Property

All content on the Site, including the Good Noura name, logo, product photos, label designs and text, belongs to Good Noura. It may not be copied or used without our written permission.

11. Limitation of Liability

To the extent allowed by law, Good Noura is not liable for indirect or consequential losses from using the Site or our products. Our total liability for any order is limited to the amount you paid for that order.

12. Governing Law

These Terms are governed by the laws of Pakistan. Any disputes are subject to the jurisdiction of the courts of Karachi.

13. Changes to These Terms

We may update these Terms from time to time. The latest version will always be on this page. Continuing to use the Site after changes means you accept the updated Terms.

14. Contact Us

• Email: goodnoura@gmail.com
• Phone / WhatsApp: 0300 9260476
• Address: [full business address], Karachi, Pakistan